The right caregiver for every shift. Automatically.
6-factor scoring ranks available caregivers by credentials, overtime risk, client continuity, travel distance, availability, and burnout risk. Optional AI explanations powered by Claude.
Every open shift gets a ranked list of best-fit caregivers
You post a shift. Tendara scores every available caregiver across six weighted factors and returns a ranked list — best match at the top. You pick, assign, done. No more scrolling through availability spreadsheets or playing favorites.
Shift is created or becomes open
New schedule entry, caregiver call-out, or no-show triggers the matching engine. The system already knows who's available, who's qualified, and who's approaching overtime.
AI scores all eligible caregivers
Six factors weighted to your agency's priorities. Every caregiver gets a composite score from 0-100. Results appear in under two seconds — even for agencies with 200+ caregivers.
Coordinator picks from ranked results
Select the top match or choose further down the list. Every suggestion includes a factor breakdown so you understand why. One click to assign and notify the caregiver.
The six dimensions of a perfect match
Each factor is scored independently and combined into a weighted composite. You control the weights — prioritize continuity for behavioral clients, travel distance for rural areas, or overtime risk when margins are tight.
Credential match
Does this caregiver hold the certifications, training, and clearances required for this client? CPR, first aid, behavioral training, state-specific requirements — all checked automatically.
Availability
Is this caregiver actually free? Cross-references their existing schedule, time-off requests, and stated availability preferences. No double-bookings, no awkward callbacks.
Overtime risk
How close is this caregiver to hitting 40 hours this week? The system penalizes assignments that would push someone into overtime — protecting your margins before the shift is even assigned.
Client continuity
Has this caregiver worked with this client before? How recently? How often? Continuity matters for trust, behavioral consistency, and care quality — especially for clients with cognitive needs.
Travel distance
Straight-line and drive-time estimates between the caregiver's location and the client's home. Shorter commutes mean less windshield time, lower mileage costs, and fewer late arrivals.
Burnout risk
Factors in consecutive days worked, recent overtime, workload concentration, and survey sentiment. Prevents the best caregivers from being overworked into quitting.
AI you can explain to your team — and your auditors
Smart Scheduling isn't a black box. Every recommendation comes with a full factor breakdown. Turn on Claude-powered explanations for natural-language reasoning your coordinators can read in seconds.
Score visualization
Each caregiver's composite score breaks down into six visual bars. At a glance, coordinators see exactly why someone ranked first — and what trade-offs exist further down the list.
AI-powered explanations
Optional Claude integration generates plain-English summaries: "Maria scores highest because she's worked with this client 12 times, lives 8 minutes away, and has 14 hours of availability remaining this week."
Full audit trail
Every suggestion, every score, every assignment decision is logged. Who was recommended, who was chosen, and why. Compliance teams and state auditors get the documentation they need.
Overtime prevention integration
Smart Scheduling feeds directly into Tendara's overtime prevention system. Assignments that would trigger overtime are flagged before they happen — not discovered on Friday payroll runs.
Related Features
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